Massachusetts Institute of Technology
15 778 — Management of Supply Networks for Products and Services
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Handouts
15 778 · Massachusetts Institute of Technology
Product and Service Supply Network Management
15 778 · Massachusetts Institute of Technology
Learning Guide
15 778 · Massachusetts Institute of Technology
Class Notes
15 778 · Massachusetts Institute of Technology
Supply and Demand Matching
15 778 · Massachusetts Institute of Technology
Wrap-Up and Summary of Course
15 778 · Massachusetts Institute of Technology
Course Outline
15 778 · Massachusetts Institute of Technology
Service Delivery and Design
15 778 · Massachusetts Institute of Technology
Service Excellence Roadmap
15 778 · Massachusetts Institute of Technology
Session Notes
15 778 · Massachusetts Institute of Technology
Interface of Services
15 778 · Massachusetts Institute of Technology
Service Quality, Loyalty, and Retention (Lecture 6)
15 778 · Massachusetts Institute of Technology
Managing the Supply-Demand Tug of War
15 778 · Massachusetts Institute of Technology
Logistics and SCM (Lecture 2)
15 778 · Massachusetts Institute of Technology
British Airways and Ritz Carlton Service Quality Cases
15 778 · Massachusetts Institute of Technology
Supply Networks Intro
15 778 · Massachusetts Institute of Technology