What This Document Is
This document outlines a team-based case study event for students in Harvard University’s Calculus, Series, and Differential Equations (MATH 1B) course. It’s designed as a practical application of business and customer service skills within a hospitality context, specifically focusing on pricing strategies and ethical considerations. The event simulates a real-world scenario where students, acting as a hotel management team, must address a guest complaint regarding billing discrepancies.
Why This Document Matters
This case study is intended for student teams participating in a DECA-related state event. It’s used to assess their ability to apply learned concepts in pricing, customer relations, and ethical decision-making under pressure. The document serves as the foundation for a role-playing exercise and subsequent evaluation by a judge.
Common Limitations or Challenges
This document provides the *scenario* and evaluation criteria, but does not offer solutions or strategies for resolving the guest complaint. It requires students to independently analyze the situation and formulate a response. It is not a teaching document on hospitality management.
What This Document Provides
The full document includes: participant instructions regarding time limits and presentation requirements; general and specific performance indicators outlining the skills being assessed; a detailed case study situation describing the scenario at “Away Inn”; and judge’s instructions for evaluating the student team’s performance. This preview *does not* include the judge’s full instructions, nor does it contain any suggested solutions to the case study. It also does not include the scoring rubric used by the judge.
