What This Document Is
This material represents Part 2 of Chapter Three for Introduction to Hospitality Information Management (HRIM 187) at the University of Delaware. It delves into the foundational technologies that underpin the modern travel industry, specifically focusing on the evolution and functionality of computerized reservation systems (CRSs). This section builds upon earlier concepts and provides a detailed look at how information management has transformed airline operations and travel booking processes. It also includes an overview of an upcoming assignment designed to reinforce practical skills.
Why This Document Matters
This resource is essential for students seeking a comprehensive understanding of the technological backbone of hospitality. It’s particularly valuable for those interested in airline management, travel agency operations, or any role requiring proficiency in reservation and distribution systems. Reviewing this material before an assignment or exam will solidify your grasp of key concepts and historical developments. It’s ideal for students wanting to understand the ‘why’ behind current industry practices.
Topics Covered
* Historical development of airline reservation systems
* The transition from manual systems to computerized systems
* Core functions provided by Computer Reservation Systems (CRSs)
* Key components of airline information management (route, aircraft, schedule, fares, reservations)
* An overview of a practical mail merge assignment
* Introduction to a guest lecture and specific industry software (InnRoad)
What This Document Provides
* A chronological overview of the evolution of airline reservation technology.
* Detailed explanations of the functions a CRS performs, including flight scheduling, availability checks, fare calculations, and ticketing.
* Illustrative examples of how information was handled before and after the implementation of computerized systems.
* A preview of upcoming coursework, including assignment details and guest speaker information.
* Visual representations of system outputs, such as fare display screens.