What This Document Is
This document is Kerry Hunter’s first assessment for MBA-FPX5016 – Operations Management for Leaders at Capella University, submitted in September 2023 to Professor John Elmer. It presents a process improvement plan focused on The Wild Dog Coffee Company, specifically addressing the preparation of espresso beverages as the company prepares to open a second location.
Why This Document Matters
This assignment is intended for students enrolled in the Operations Management for Leaders course. It demonstrates an application of course concepts to a real-world business scenario. It’s used to assess a student’s ability to analyze a process, identify key metrics, and propose improvements. The document exists as a graded component of the course curriculum.
Common Limitations or Challenges
This is a student assignment, representing an initial exploration of process improvement. It is not a fully-developed, implementation-ready plan. Further analysis and data collection would be required for a complete rollout.
What This Document Provides
The document details the context of a coffee shop expansion, outlines proposed metrics for evaluating beverage preparation (drink return rate and order turnaround time), and begins to describe the existing espresso beverage preparation process. It does *not* include a full implementation plan, detailed cost-benefit analysis, or comprehensive risk assessment. This preview only provides a glimpse into the assignment’s scope and initial findings.
