What This Document Is
These are review notes designed to help students prepare for Exam One in Introduction to the Hospitality Industry (ADHM 140) at North Dakota State University. The notes cover material from Chapters 1-3 of the course textbook and outline key concepts that will be assessed on the exam. The exam itself is worth 50 points and will consist of True/False, multiple choice, and short answer questions.
Why This Document Matters
This review is essential for students enrolled in ADHM 140 who are preparing for their first major assessment. It serves as a concentrated overview of foundational hospitality concepts, helping students identify areas for further study. Utilizing these notes can improve exam performance and reinforce understanding of the industry’s core principles. It’s most useful in the days leading up to the September 12th exam.
Common Limitations or Challenges
This document is a *review* – it summarizes key points but does not provide in-depth explanations or original content. It is not a substitute for attending lectures, completing assigned readings, or engaging with course materials. It will not teach you the material, but rather help you focus your studying.
What This Document Provides
The full document includes:
* Definitions of core hospitality terms like “hospitality” and “service orientation.”
* Explanations of the four characteristics of service: intangibility, inseparability, heterogeneity, and perishability, with examples.
* An overview of the components of the service encounter: physical evidence, customer actions, front/back stage contacts, and supporting systems.
* Discussion of demographic and psychographic factors influencing hospitality consumers, including characteristics of Baby Boomers, Gen X, and Millennials.
* Information on U.S. household trends and income distribution.
* An overview of market segmentation within the dining industry (QSR, fast casual, casual dining, etc.).
* Considerations of supply and demand factors impacting the hospitality market.
This preview *does not* include practice questions, detailed explanations of complex concepts, or a comprehensive list of all topics covered in Chapters 1-3.