What This Document Is
This is the first milestone assignment for ISM 58: Systems Analysis and Design at UC Santa Cruz, specifically focusing on the crucial initial phase of system development: Scope Definition. It centers around a real-world case study – the Customer Response System (CRS) – and challenges you to apply foundational concepts to a practical scenario. This milestone requires you to analyze a business need and begin the process of formally defining a project.
Why This Document Matters
This assignment is vital for students learning to bridge the gap between theoretical knowledge and practical application. It’s particularly beneficial for those preparing for roles in business analysis, systems design, or project management. Successfully completing this milestone will equip you with the skills to initiate system development projects effectively, ensuring alignment with business goals and feasibility. It’s most useful when you’re ready to practice translating initial ideas into structured project proposals.
Topics Covered
* Preliminary Investigation Phase
* Project Scope Definition
* Fact-Finding Techniques (specifically, interview analysis)
* Problem Statement Development
* Project Feasibility Assessment
* Request for System Services
* Management Commitment & Project Feasibility
What This Document Provides
* A detailed assignment overview with clear objectives.
* A case background to provide context for the Customer Response System scenario.
* An interview transcript with a key stakeholder, offering insights into the project’s origins.
* Guidance on utilizing templates (available separately) for key deliverables.
* A framework for understanding the relationship between initial problem identification and project justification.
* Instructions for deliverable format and submission.
