What This Document Is
This document is a study guide designed to help students prepare for Exam 2 in SCM 300: Global Supply Operations at Arizona State University. It summarizes key concepts covered in the course leading up to the exam, focusing on retail options, supply chain layouts, waiting line management, and related terminology. It was originally created for the Summer 2019 semester.
Why This Document Matters
This study guide is essential for students enrolled in SCM 300 who are looking to review and consolidate their understanding of the material before Exam 2. It serves as a focused resource to identify areas needing further study and improve exam performance. It’s most useful when used *in conjunction with* course lectures, readings, and assignments.
Common Limitations or Challenges
This study guide is a *preview* of the topics that will be assessed. It does not provide in-depth explanations or comprehensive coverage of all course material. It is not a substitute for attending class or completing assigned readings. Students should not rely solely on this guide for exam preparation.
What This Document Provides
The full study guide includes overviews of:
* Different retail models (Brick and Mortar, Online/E-tailing, Bricks and Clicks, Clicks and Calls).
* Supply chain layouts involving manufacturers, wholesalers, and drop shippers.
* The concept of chargebacks and their implications.
* Terminology related to waiting lines (queue, phase, channel, population types).
* Examples of stressful waiting line scenarios.
* Key definitions like “The Last Mile,” “Balking,” and “Reneging.”
* A detailed explanation of the Bullwhip Effect, its causes (order batching, forward buying, rationing, short gaming), and mitigation strategies (EDLP, VMI, postponement).
This preview *does not* include detailed explanations of the mitigation strategies, specific examples beyond those listed, or practice questions. It also does not cover the full scope of waiting line management principles.
