What This Document Is
This material provides a focused exploration of the service lifecycle, a critical framework for aligning IT systems with overarching business goals. It delves into the stages involved in effectively designing, transitioning, operating, and continually improving IT services. The content draws heavily from the ITIL v3 framework, a widely recognized set of best practices in service management. It also introduces concepts related to IT service composition, particularly within cloud environments, and draws comparisons to application and project lifecycle management.
Why This Document Matters
Students in Business Strategy and Information Systems (ISM 158) will find this resource particularly valuable when studying how organizations leverage technology to deliver value. It’s beneficial for anyone seeking to understand how to manage IT services strategically, optimize performance, and ensure alignment with business objectives. This material is especially relevant when analyzing case studies or preparing for discussions on IT infrastructure, service delivery models, and the role of IT in achieving competitive advantage.
Topics Covered
* The core stages of the service lifecycle and their interdependencies.
* Key considerations within service design, transition, and operation.
* Financial management aspects of IT service delivery.
* The application of lifecycle principles to both IT services and software development.
* IT service composition and the role of service catalogs and agreements.
* Metrics and reporting for evaluating service performance and ROI.
* Comparisons between project, application, and service portfolio management.
What This Document Provides
* A visual representation of the service lifecycle and its key components.
* An overview of the ITIL v3 framework and its significance.
* Insights into the activities and processes associated with each stage of the lifecycle.
* A discussion of quality of service (QoS) and service level agreements (SLAs).
* A framework for understanding the relationships between service providers and consumers in a cloud environment.
* Points for reflection on applying lifecycle concepts to real-world scenarios.
