What This Document Is
These are comprehensive notes compiled to aid in preparation for Exam 3 in COMM 306: Organizational Communication at West Virginia University. The material focuses on a critical element of organizational dynamics – conflict – and how it manifests within various workplace settings. It explores the different stages of conflict, from its initial emergence to its eventual resolution (or lack thereof), and delves into the communication behaviors associated with both constructive and destructive conflict scenarios.
Why This Document Matters
This resource is invaluable for students seeking to master the complexities of organizational conflict and its impact on team performance, employee satisfaction, and overall organizational health. It’s particularly helpful when reviewing before an exam, solidifying understanding of key concepts, and identifying areas needing further study. Anyone aiming for a strong grasp of interpersonal, intergroup, and inter-organizational dynamics will find this a useful study tool. It’s best utilized *after* attending lectures and completing assigned readings, serving as a focused review and consolidation of course material.
Common Limitations or Challenges
These notes are designed as a study aid and do *not* substitute for active class participation, assigned readings, or independent research. They offer a structured overview of the topics covered but do not include in-depth case studies or original research findings. Furthermore, while the notes cover various conflict management strategies, they do not provide specific, step-by-step instructions on *how* to implement them in real-world situations. Access to the full material is required for a complete understanding of the concepts.
What This Document Provides
* A breakdown of the distinctions between constructive and destructive conflict.
* An overview of the different levels at which conflict can occur within and between organizations.
* A phased model outlining the progression of organizational conflict.
* Descriptions of various approaches to managing conflict.
* An exploration of antisocial communication behaviors and their role in conflict escalation.
* Key terminology related to conflict dynamics and communication.
